Frequently Asked Questions
Welcome to our FAQ section! We’ve gathered answers to some of the most common questions about Still She Creates. If you don’t find what you’re looking for, please don’t hesitate to Contact Us.
General Questions
Q: What is Still She Creates all about? A: Still She Creates is where creativity meets compassion! We offer a unique blend of inspiring digital products (like planners, journals, and affirmation cards), fun and cozy print-on-demand apparel (shirts and mugs), and personalized Disney travel planning services. Our goal is to share practical tools and heartfelt ideas to help you live more intentionally and with hope. You can learn more on our About Me page.
Q: How can I contact you? A: You can reach us directly via email at stillshecreates@gmail.com. We typically respond within 1-2 business days.
Orders & Payment
Q: What payment methods do you accept? A: We securely accept major credit cards (Visa, Mastercard, American Express, Discover) through WooCommerce Payments, as well as PayPal.
Q: How do I know my order was received? A: After placing your order, you’ll receive an instant order confirmation email. Please check your spam or junk folder if you don’t see it within a few minutes.
Shipping & Delivery (Physical Products)
Q: Where do you ship? A: Currently, we only ship orders within the United States.
Q: What are your shipping costs? A: We offer FREE within the United States.
Q: How long will it take to receive my order? A: Please see our Shipping Policy.
Q: Will I receive a tracking number? A: Yes! Once your order ships, you will receive an email with your tracking number.
Q: My order has multiple items. Will they arrive together? A: If your order includes multiple items, we will do our best to package everything in the same packaging, however, if this cannot be done they will be shipped all at the same time and you will receive tacking numbers for all packages.
Returns & Refunds
Q: What is your return policy? A: All sales are final. We do not offer returns, exchanges, or refunds for buyer’s remorse, incorrect sizing chosen by the customer, or changes of mind, as all products are custom-made or digitally delivered specifically for your order.
Q: What if my product arrives damaged or defective? A: In the rare event that your physical product arrives damaged, defective, or with a manufacturing error, we will ensure you receive a replacement or a refund. Please contact us at stillshecreates@gmail.com within 3 days of delivery with clear photos of the issue and your order number.
Q: Where can I find more details on your return policy? A: For complete details, please refer to our Refund & Return Policy.
Still have questions? Please don’t hesitate to Contact Us.