Errors & Issues:
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately so that we can evaluate the issue and make it right. In the event of a seller error, we will provide a prepaid return label or a replacement at no additional cost to you.
- You must contact us within 3 days of product delivery (based on tracking information).
- Please provide clear photos of the damage or defect, along with your order number.
- Contact us at: stillshecreates@gmail.com
Exchanges (Customer Error):
Because our items are made-to-order, we do not typically accept exchanges. However, if you ordered the wrong size by mistake, please reach out! While the customer is responsible for all shipping costs associated with exchanges, we want to ensure you have a piece you love and will work with you to find a solution.
Consistency with Our Terms & Conditions
This Refund & Return Policy is an integral part of our overall Terms and Conditions. By making a purchase from Still She Creates, you agree to both our Terms and Conditions and this Refund & Return Policy.
Contact Us If you have any questions about this policy or need assistance with a damaged physical item, please contact us at: stillshecreates@gmail.com